1. Introduction
Way Up Careers (“Way Up Careers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your data when you visit wayupcareers.com (the “Site”) or purchase our Services — including Executive Resume Writing, LinkedIn Profile Optimization, Cover Letter & Bio Writing, Career Coaching & Strategy, Job Placement Assistance, and Personal Branding Packages.
Business Information: Way Up Careers 735 East US Hwy 377, Granbury, TX 76048, United States Email: info@wayupcareers.com, hello@wayupcareers.com
2. Information We Collect
a) Information You Provide Directly
- Contact and booking information: name, email address, phone number, and any details submitted through our contact form or Calendly booking page
- Career and resume information: your work history, job titles, achievements, education, certifications, target roles, and any resume, cover letter, or LinkedIn content you share with us to deliver your Executive Resume Writing, LinkedIn Profile Optimization, Cover Letter & Bio Writing, or Personal Branding services
- Payment information: billing name and payment details, processed securely through our third-party payment processor (we do not store full card details on our own servers)
- Communications: any information you provide when you email us, message us, or speak with our career strategists during coaching sessions
b) Information Collected Automatically
- Usage data: pages visited, time spent on the Site, referring URLs, and general browsing behavior
- Device and technical data: IP address, browser type, device type, and operating system
- Cookies and similar technologies: used for analytics, remembering your preferences, and improving Site performance (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Deliver the Services you’ve purchased (e.g., writing your resume, optimizing your LinkedIn profile, submitting job applications on your behalf under our Job Placement Assistance service)
- Communicate with you about your order, appointments, and account
- Process payments and send invoices or receipts
- Provide career coaching, interview preparation, and recruiter outreach support tailored to your goals
- Improve our Site, Services, and client experience
- Send you newsletters, career tips, or promotional updates, where you have opted in
- Comply with legal obligations and protect against fraud or misuse of our Services
We do not sell your personal information to third parties.
4. How We Share Your Information
We share your information only in the following circumstances:
- Service providers: with trusted third parties who help us operate our business, such as payment processors, our booking platform (Calendly), email marketing tools, and website hosting/analytics providers — solely to perform services on our behalf
- Job Placement Assistance / Reverse Recruiting: where you engage our Job Placement Assistance or Recruiter & Hiring Manager Outreach services, we may share your resume, cover letter, and relevant career information directly with employers, recruiters, or hiring managers on your behalf, as necessary to submit applications and facilitate introductions
- Legal requirements: where required to comply with applicable law, regulation, legal process, or governmental request
- Business transfers: in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
- With your consent: for any other purpose disclosed to you at the time we collect the information, or with your explicit consent (e.g., featuring your success story in our Selected Case Studies)
5. Testimonials & Case Studies
If you provide a testimonial or agree to be featured in our Selected Case Studies, we will only publish your name, role, and story with your explicit permission. You may request removal of your testimonial or case study at any time by contacting us.
6. Cookies & Analytics
We use cookies and similar tracking technologies to understand how visitors use our Site and to improve your experience. This may include analytics tools that track page views, session duration, and traffic sources. You can control or disable cookies through your browser settings; note that disabling cookies may affect certain Site functionality.
7. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Resume drafts, career documents, and communication records related to your engagement are typically retained for [insert retention period, e.g., “3 years after your last engagement with us”] unless you request earlier deletion.
8. Your Privacy Rights
For All Users
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal or contractual retention requirements
- Opt out of marketing communications (via the unsubscribe link in any email, or by contacting us directly)
For California Residents (CCPA/CPRA)
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. As noted above, we do not sell your personal information. To exercise these rights, contact us at info@wayupcareers.com.
For European Users (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Our legal basis for processing your information includes your consent, the performance of our contract with you (delivering the Services you’ve purchased), and our legitimate business interests. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@wayupcareers.com, hello@wayupcareers.com
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
As Way Up Careers is based in the United States and serves clients across the US and Europe, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services, you consent to this transfer.
11. Children’s Privacy
Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites or tools (such as Calendly, LinkedIn, or employer career pages). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Way Up Careers 735 East US Hwy 377, Granbury, TX 76048, United States Email: info@wayupcareers.com, hello@wayupcareers.com